Technical Support Specialist Job at Wallace Associates

Technical Support Specialist

Waltham, MA The Company

Our client is the world leader in solving critical documentation issues for enterprise-level organizations and governments, enabling them to operate more efficiently and profitably. The company offers a full suite of software, training, and professional services based off their international content standard for creation, management, and deployment of mission-critical content. The Job

This position will require a high degree of independence working in a dynamic but small environment providing primary technical support contact for customer base and within the company. The Technical Support Specialist duties will include :

- Provide technical support to clients using IM software. - Software installation and troubleshooting for end-users. - Ensure proper documentation and solutions of all tickets/incidents. - Assist with updates and support of e-learning programs. - Database and list management. - Assist with software testing and quality assurance and control. - Learning Management System administration and updates. What It Takes :

The selected candidate will have:

- Strong knowledge of MS Word including Styles and Templates. - Telephone technical support including remote support tools. - Solid working knowledge of Windows Operating Systems. - HTML and web site development a plus. - Strong written and verbal communication skills. - Professional demeanor and likes interaction with people. - Ability to solve problems and adapt to ever-changing priorities Why Apply?

Our client is an industry leader who helps enterprise-level organizations and governments operate more efficiently and profitably. Our client offers a challenging opportunity, and an excellent compensation and benefits package in a business casual environment. Our client is an Equal Opportunity Employer M/F/V/D. Applicants should contact our search firm:

Wallace Associates

positions@wallaceassoc.com

Wallace Associates Inc Singapore Executive Management Recruitment